It’s great you’ve landed on this page! In the boxes below, you can find some helpful, frequently asked questions. If you have any additional questions or needs some clarification, please fill out our short “Get a Quote” form, email us at bookings@matthewp211.sg-host.com, or call us at 312-530-9955. We’re happy to help answer all your questions. 🙂

We’ve made it really SIMPLE FOR YOU. Once you inquire online or call us, we will send a custom proposal link to your email. You can open it on any device, review and make a decision. If you are ready to book, all you do is click on “Accept & Sign” at the top, fill out a short form (which includes you name, contact information, etc.) and select a payment method. Once the booking process is complete, you will instantly get a confirmation email, along with your invoice. For your convenience, you can review and sign your proposal 24/7 online.

No, your event date is not reserved. It can only be locked in when you sign the contract + submit your deposit. We honor a “first come, first serve” system. If we are fully booked when you sign the contract, we will notify you as soon as possible and issue a cancellation and/or deposit if it was processed.

All deposits are due at the time you sign your contract. We require a 50% deposit to reserve your date. This means that our equipment, attendants (if applicable) are reserved for your event. Your final payment is due 10 days prior to your event date.

We will email a reminder or call when your final payment is due. All deposits are NON-REFUNDABLE.

We accept QuickPay® with Zelle®, Venmo, Checks, and Credit Cards.

Please note: If mailing a check, your booking will only be confirmed once the deposit is received and processed. All returned checks will be charged an additional $50.00.

In case your event is rescheduled to a different date, we will do our best to help you! 🙂

• If your selected booth is available for your new date, we will go ahead and change the date, apply your previous deposit, and update the contract. Please note that we can only reschedule your date, using your previous deposit, only once.
• If your booth is not available for your new date, we will do our best and check availability for our remaining booths. Please note that if a different booth is provided, there may be a price difference for which you will be responsible to pay.
• If we are fully booked and unable to provide our services, we will not issue a refund for your deposit and any payments made. All deposits are non-refundable.

In case your event is cancelled, all deposits and payments will not be refunded. In case of an event cancellation less than 1 month prior to the event date, you are required to pay the full remaining balance.

For more information, please refer to the contract prior to booking.

With the gas prices and market constantly rising, along with lots of construction on major highways and traffic delays, we were required to charge a delivery fee. Upon submitting your venue address, we will calculate and include the delivery/travel fee on your proposal. Delivery Fee starts at $2.00 per mile (roundtrip), depending on which package is selected and what type of vehicle or truck we need to utilize to delivery your booth(s).

For most holiday dates (such as Thanksgiving Day, Christmas Eve, Christmas Day, New Years Eve, etc.), our packages prices are double the regular rates, unfortunately. Just as any workplace, we realize our team is missing out on being with their families on a holiday and must reward them accordingly. Please reach out to see to see what we can do to accommodate your event.

Yes, we are! We would be happy to service your school’s next event, prom, or graduation. Per CPS policy, all of our staff has completed a background check and our company is fully insured.

Yes, we are! Please have your venue representative contact us regarding the Certificate of Insurance (COI).