FAQs

Photo + 360 Video Booth Rentals - Chicago, IL

Here are some Frequently Asked Questions about our packages and services.

Why choose Magical Smiles Photo Booth for your next event?

  • We place high attention to details, from the initial booking process, throughout designing, setup, attire, and more!
  • We care to answer your questions in full detail! Fast communication is important to us.
  • We make ourselves available for you to schedule a quick call, online video chat, and more. Our goal is your satisfaction.
  • We pride ourselves on the quality of our work.
      • When inquiring for proposals from other companies, please review their sample work.
      • Compared to other companies, our equipment provides a clean, high quality, and smooth slow-motion video.
      • A smooth slow-motion video is ultimately the goal! We see many competitors lack this feature.
  • We have the experience, along with providing our service to many Fortune 500 companies, large organizations, schools, and more!
      • Each year we service over 100+ events; including weddings, corporate events, birthdays, school dances, trade shows, and more!

Booking Process + Billing FAQs

It’s great you’ve landed on this page! In the boxes below, you can find some helpful, frequently asked questions. If you have any additional questions or needs some clarification, please fill out our short “Get a Quote” form, email us at bookings@magical-smiles.com, or call us at 312-530-9955 (M-F 9 a.m. – 5 p.m.). We’re happy to help answer all your questions. 🙂

We’ve made it really SIMPLE FOR YOU. Once you inquire online or call us, we will send a custom proposal link to your email. You can open it on any device, review and make a decision. If you are ready to book, all you do is click on “Accept & Sign” at the top, fill out a short form (which includes you name, contact information, etc.) and select a payment method. Once the booking process is complete, you will instantly get a confirmation email, along with your invoice. For your convenience, you can review and sign your proposal 24/7 online.

No, your event date is not reserved. It can only be locked in when you sign the contract + submit your deposit. We honor a “first come, first serve” system. If we are fully booked when you sign the contract, we will notify you as soon as possible and issue a cancellation and/or deposit if it was processed.

All deposits are due at the time you sign your contract. We require a 50% deposit to reserve your date. This means that our equipment, attendants (if applicable) are reserved for your event. Your final payment is due 10 days prior to your event date.

We will email a reminder or call when your final payment is due. All deposits are NON-REFUNDABLE.

We accept QuickPay® with Zelle®, Venmo, Checks, and Credit Cards.

Please note: If mailing a check, your booking will only be confirmed once the deposit is received and processed. All returned checks will be charged an additional $50.00.

In case your event is rescheduled to a different date, we will do our best to help you! 🙂

  • If your selected booth is available for your new date, we will go ahead and change the date, apply your previous deposit, and update the contract. Please note that we can only reschedule your date, using your previous deposit, only once.
  • If your booth is not available for your new date, we will do our best and check availability for our remaining booths. Please note that if a different booth is provided, there may be a price difference for which you will be responsible to pay.
  • If we are fully booked and unable to provide our services, we will not issue a refund for your deposit and any payments made. All deposits are non-refundable.

In case your event is cancelled, all deposits and payments will not be refunded. In case of an event cancellation less than 1 month prior to the event date, you are required to pay the full remaining balance.

For more information, please refer to the contract prior to booking.

 

With the gas prices and market constantly rising, along with lots of construction on major highways and traffic delays, we were required to charge a delivery fee. Upon submitting your venue address, we will calculate and include the delivery/travel fee on your proposal. Delivery Fee starts at $2 per mile (roundtrip), depending on which package is selected and what type of vehicle or truck we need to utilize to delivery your booth(s).

For most holiday dates (such as Thanksgiving Day, Christmas Eve, Christmas Day, New Years Eve, etc.), our packages prices are double the regular rates, unfortunately. We realize our attendants are missing out on being with their families on a holiday and must reward them accordingly. Please reach out to see to see what we can do to accommodate your event.

Yes, we are! We would be happy to service your school’s next event, prom, or graduation. Per CPS policy, all of our staff has completed a background check and our company is fully insured.

Yes, we are! Please have your venue representative contact us regarding the Certificate of Insurance (COI).

Photo Booth FAQs

All of our LED Photo Booth packages include either: 2 copies of 2″ x 4″ photo strips or 1 copy of 4″ x 6″ per photo session. You have an unlimited amount of photo sessions during the contracted time. If you would like more prints, please read the question below.

Yes! 🙂 We have an add-on services where your guests can select the number of copies after each photo session. This means that every person in the photo can receive a printed copy. When you receive your proposal, please click on the “Add-On” section and choose “Print Quantity Selection”. Due to the increased amount of prints, there is a small surcharge for this add-on.

Yes! Our amazing attendants will arrive at your venue, setup and be present during the contracted time. They will make sure your guests are having a great time and staying safe. They will make sure the printer has enough paper and/or reload during the event. 

Yes, we do have an add-on that includes a scrapbook, along with all the necessary supplies (pens, tape, stickers, etc.). It’s a great option for weddings and we see about 85% of couples book our scrapbook add-on. Your guests can tape their photo strips inside, write some wishes and sign their names.

To check if a scrapbook is included in your selected package, please check the items listed on your proposal.

iSnap Selfie Station FAQs

No, the iSnap Selfie Station does not come with a printout option. If you would like printed copies, please inquire about our LED Photo Booth, which comes staffed with an attendant and printed copies.

Our team will only setup the booth and tear down at the end of your event. No attendants will be present throughout your event. The Selfie Station is a self-service booth that is easy to use for all ages! One a few buttons…

Our team will be happy to help! If anything happens, the contact person (or whoever is in charged the day-of) will have a direct phone number to our attendant which will do their best to fix any issues and/or arrive at your venue promptly to address these issues.

360 Video Booth FAQs

Great question! We have many ways to send 360 videos to your guests. For iPhone users, we can simply use AirDrop, which transfers the videos within a few seconds. For Android users, we can send videos to their phone number (via text message), e-mail address. Alternatively, guests can scan a QR Code and receive their videos within a few moments.

Yes! Our designers work with you to perfect your overlay design. The design is applied to every video your guests capture. Typically, it includes the event name, date, logo (corporate events), etc. If you are looking for a more cleaner video, we have many customers skip the overlay.

Yes! Included in your package is one (1) licensed sound track from our third-party provider. We will send you a link to choose from thousands of music tracks that can be used for your event. This music will be processed and added to each video. This music will not be played out loud when your guests are recording their videos.

All videos are processed by our software within 20-40 seconds after capturing the 360 video. The processing time depends on the amount and size of overlays, music, and any effects.

Yes! We will send over your 360 video album within 24 – 48 business hours after your event. 

A TV station is only included in our premium packages, such as LED Luxury 360 Video Booth. Our standard platform does not include a TV station in our base packages, unless it is added at an additional charge and discussed with our team.

While we have an internet hotspot with us, signal may not be ideal in all location. In case the signal is not strong enough to upload your videos and send them out (via text message or email), the videos will be placed in a QUEUE and will be sent out once we reach a high speed network.

On a few occasions, we have noticed that some phone service providers block outgoing text message with our videos. If this happens, please send your guests a link to their video, located on the digital album.

Have more questions? Please reach out to us and we will be happy to help you!